Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, shipping address, email address, phone number)
• Submit payment proof or banking details for order verification
• Contact us through our contact form
• Sign up for order tracking or communications

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations
• Verify your age and identity in compliance with tobacco regulations
• Provide customer support and respond to inquiries
• Send order status updates and shipping notifications
• Prevent fraudulent transactions and protect against misuse
• Comply with applicable laws and legal obligations
• Improve our website and customer experience

3. Age Verification

Federal and state laws require that tobacco products be sold only to adults aged 21 years or older. We collect and retain age verification information as required by law. By completing a purchase, you certify that you are 21 years of age or older.

We may be required to disclose age verification data to regulatory authorities upon lawful request.

4. Payment Information

Diamond Crest Cigars currently processes payments via bank transfer. When you submit proof of payment, we collect and temporarily store the image you provide solely to verify your payment. We do not collect, store, or process credit card numbers or other financial account credentials directly.

Proof-of-payment images are retained only as long as necessary to fulfill and verify your order, after which they are securely deleted.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Shipping carriers (USPS and affiliated carriers) to fulfill delivery of your order
• Service providers who assist us in operating our website and conducting our business, under confidentiality agreements
• Legal compliance — when required by law, subpoena, court order, or governmental authority, including tobacco regulatory agencies
• Business transfers — in connection with any merger, acquisition, or sale of all or a portion of our assets

6. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your cart, and improve your browsing experience. The types of cookies we use include:

• Session cookies — required for shopping cart functionality and age gate verification
• Preference cookies — to remember your age gate confirmation across visits

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features such as the shopping cart.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access to personal data, and secure server infrastructure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal retention requirements
• Objection — object to certain uses of your data

To exercise any of these rights, please contact us at our contact page. We will respond within 30 days.

9. Children's Privacy

Our website is strictly intended for adults 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we learn that we have collected information from a person under 21, we will promptly delete that information. If you believe we may have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Website: www.diamondcrestcigars.com/contact
• Origin: Costa Rica